However much you do your best as a webshop, returns are still unavoidable. Smart operators therefore differentiate themselves from the competition by making the process as easy and customer-friendly as possible. During the ordering process your customer wants to know what the options and costs are for returning an order. Clear information about the process enhances your customers’ trust. That results in fuller shopping carts and fewer abandoned payment sessions: so higher sales!
Return solutions
With DHL Express’s service, you offer your customers professional and worldwide service. You choose the service that best matches your webshop, and preparing returns is very easy thanks to our online solutions!
Ideal for your returns, import shipments and products that need to be repaired under guarantee. We offer flexible import and returns labelling options.
Questions about our services? Contact our experts.
Smart labels
Print the label immediately
- Prepare everything: print and enclose the return label directly with the outbound shipment
- When you have created an online shipment you can also print the return label, possible customs invoice and even instructions for returns and enclose them with your shipment
E-mail the instructions
- Email returns documents and instructions to your customers
- Easily email your return label, sending instructions and customs invoice to your customers with a link to schedule a pick-up appointment at home or at work
Online returns intergration (API)
- Incorporate our returns API into your website; this allows your customer to request a return from you directly online
- Depending on your returns policy, a return label will be provided in your customer’s browser. Your customer prints off the label and sticks it on the parcel. A pick-up appointment can be made, or the parcel can be handed in to a DHL ServicePoint
EASY AND CLOSE
DHL SERVICE POINT
At a DHL Service Point, anyone can quickly and easily send, collect or return a shipment.
Your DHL Express returns benefit:
Flexible delivery options give your customers more choices and convenience as well as better service with global return service. Loyal customers generate more sales. Nothing but benefits!