Did we let you down? This is how DHL treats your complaint

At DHL, we know how important your parcels are, and how important it is that they arrive at their destination on time and in one piece. Has your delivery gone missing  or have we let you down in another way, and do you want to file your complaints? You can rest assured: we treat your complaints seriously and promptly. Read on to find out how we set to work.

Our team is at your service

The DHL Customer Service team is available for all your questions. Our staff is known for its friendliness and customer-oriented approach. And what’s more, you can contact them any way you like and whenever you like: via email, via the contact form on our website, but also by telephone (Mondays to Fridays from 7.30 am to 7 pm). Just call +32 2 715 50 50 to get in touch with people who know what you are talking about, and who speak your language: the staff of our very own call center.

Directors look into your case

DHL attaches a lot of importance to quality. Did we fail to live up to the high standards you’ve come to expect from us? Our Managing Director DHL Express Belux and our Customer Service Director DHL Express Belux insist on hearing your complaints first-hand.

Well-trained personnel

Of course, we prefer our customers happy and we work hard to make sure you don’t have to file a complaint to begin with. That’s why we invest in our staff, so they can provide you with the best possible service. In more concrete terms: all 100.000 of our DHL Express employees go through an intensive training on the fundamentals of international shipping as well as our corporate values and strategy. This Certified International Specialist (CIS) program has received international recognition: it won the Distinction in Leadership award at the HR Distinction Awards, among other awards.

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