At DHL, we know how important your parcels are. We also know how important it is that they arrive at their destination on time and in one piece. If your delivery has gone missing or if we have let you down in another way, and you want to file a complaint, please let us know.You can rest assured: we treat your complaints seriously and promptly. Read on to find out how we set to work.
Our team is at your service
The DHL Customer Service team is available for all your questions. Our staff is known for its friendliness and customer-oriented approach. And what’s more, you can contact them any way you like and whenever you like: via email, via on our website. Or just call +32 2 715 50 50 to get in touch with people who know what you are talking about, and who speak your language: the staff of our very own call center.
Directors look into your case
DHL attaches a lot of importance to quality. Did we fail to live up to the high standards you’ve come to expect from us? Our Managing Director DHL Express Belux and our Customer Service Director DHL Express Belux insist on hearing your complaints first-hand.
Well-trained personnel
We prioritize customer satisfaction and aim to avoid complaints. That’s why we invest in our staff, so they can provide you with the best possible service. We provide intensive training to all 100,000 of our DHL Express employees. This includes the fundamentals of international shipping, as well as our corporate values and strategy. This Certified International Specialist (CIS) program has received international recognition: it won the Distinction in Leadership award at the HR Distinction Awards, among other awards.
