Info and Tips

• Working Together to Deliver
  • Restricted goods
  • DHL’s role
  • Classifying goods
  • What Customs service can DHL provide
• Customs Process in Europe
  • Import Control System
  • Valid Goods Discriptions
• Customs Brochure

Note: When you choose to drop-off your parcel at a DHL Service Point you will receive a free DHL BOX.

• Under-filled boxes may collapse, use cushioning materials to avoid loose contents
• Always use high quality wrapping and cushioning/filler materials
• Overloaded boxes may burst
• Do not exceed the weight specification of the shipment packaging
• Avoid using damaged packaging materials
• Always remove old labels and stickers when reusing boxes
• Repack any gifts, as decorative wrapping is not suitable for shipping
• Fragile items should be well cushioned from all sides
• Protect data and media discs/tapes with cushioning or protective bags
• Protect edges and sharp points with heavy, well-secured edge protection
• Use heavy-duty double-layered cardboard for valuable items
• “Fragile” and “Handle with Care” stickers are no substitute for careful packaging
• Keep your packages dry while awaiting a courier pickup
• Provide Shipper and Receiver addresses clearly and completely on labels and stickers
• An extra address label placed inside the package is a good precaution
• All packages must be sealed, but remember that they can be opened by Customs authorities for inspection

Click here for more packaging advice.