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Please make sure that your question concerns a DHL Express shipment, not a DHL eCommerce shipment.
Learn how to recognize a DHL Express label from a DHL eCommerce label
We noticed that there has been a lot of confusion when it comes to the differences between a DHL Express and a DHL eCommerce label. Many customers aren’t sure when they are receiving a DHL Express or a DHL eCommerce package and who they should contact when they have a question about their shipment. We summed up the difference between a DHL Express label and a DHL eCommerce label below.
DHL Express label
The lower barcode always starts with (J)JD
The upper barcode always starts with Waybill and 10 digits (never letters)
DHL eCommerce label
Lower barcode always starts with (J)VGL
Upper barcode also always has a format with letters and numbers
