Questions & answers

Easily track your shipment by entering your tracking number in our online tracking tool. Receive real-time updates on its location, delivery progress, and estimated arrival time, ensuring complete visibility from pickup to delivery.

We ship to over 220 countries and territories, and offer various shipping options. For an overview, click here.

DHL Express transports a vast variety of goods and commodities around the world for our customers. Ensuring all shipments travel safely and securely throughout our global network is of utmost importance, so it’s essential you are aware of guidelines and restrictions for the items you are shipping.

Which goods can be shipped and shipping requirements may vary from destination to destination, local laws and regulations. Some goods may only require a shipping label, while other items may require additional documentation, an agreement with DHL Express and specific packaging, labels and package markings.

• Does the shipment destination country allow this item?

• Am I shipping Lithium Batteries?

• Is anything combustible?

• Do I need approval to ship this item?

• Is anything liquid or perishable?

• Have I met the shipping regulations for these items?

• Am I shipping dangerous goods?

For more info, visit this link

You can easily reach out to our customer service here.

You can easily open a DHL Express business account.

You have several options:

• Open your account online and start shipping
• Request a personalised offer
• Contact us by phone

To open an account, visit this page.

You can request a customized quote via our business page.

You can ship without an account and easily create your shipment in just a couple of steps.

If you're a private customer, you'll find more info here.

f you're a business customer, it's definitely worth considering opening an account, as you'll get exclusive discounts and benefits, and a personalized approach.

There is always a DHL Express ServicePoint nearby.

Find a DHL Express ServicePoint

We keep you informed every step of the way.

You can track your shipment here.

DHL Express transports a vast variety of goods and commodities around the world for our customers. Ensuring all shipments travel safely and securely throughout our global network is of utmost importance, so it’s essential you are aware of guidelines and restrictions for the items you are shipping.

Which goods can be shipped and shipping requirements may vary from destination to destination, local laws and regulations. Some goods may only require a shipping label, while other items may require additional documentation, an agreement with DHL Express and specific packaging, labels and package markings.

• Does the shipment destination country allow this item?

• Am I shipping Lithium Batteries?

• Is anything combustible?

• Do I need approval to ship this item?

• Is anything liquid or perishable?

• Have I met the shipping regulations for these items?

• Am I shipping dangerous goods?

For more info, visit this link

Dangerous goods (also known as hazardous material or hazmat) are articles or substances capable of posing a hazard to health, safety, property or the environment. Identifying dangerous goods is the first step to reduce the risks posed by the product with proper packaging, communication, handling, and stowage. DHL is an established carrier with significant experience transporting dangerous goods.

Specific shipping regulations apply to dangerous goods. As the shipper, you are responsible for complying with these regulations. DHL Express only accepts Dangerous Goods under certain conditions and with prior approval. Please note that not all dangerous goods can be shipped and additional charges may apply.

Goods with these characteristics are considered dangerous (not exhaustive):

• Radioactive

• Flammable

• Explosive

• Corrosive

• Toxic

• Oxidizing

• Infectious

• Other regulated materials

Electronic equipment, perfumes and even food flavourings may be classified as Dangerous Goods. While some items may appear harmless, certain materials or chemicals can pose a risk during transport under specific circumstances. Dry ice, for example, is classified as a Dangerous Good and requires prior approval before shipment.